How to Make Your Staff Comfortable with a Change to EHR Software
Within every behavioral health practice, there is somebody responsible for making big decisions that lead to big changes.
For example, you may be responsible for ditching your paper-based system in exchange for EHR software.
From where you sit, this is a great idea. You’re familiar with the benefits of EHR software – such as enhanced patient care – and are excited about moving forward.
Conversely, your staff may feel a variety of fears upon hearing the news. While this is no reason to give up on the change and revert to your old system, it’s your responsibility to make them comfortable with what the future will bring.
Fortunately, there are a few things you can do to make this happen:
- Explain the many benefits. Above all else, you need to show your staff how EHR software will change the practice for the better. Explain that patients will now receive better care than ever before (there is nothing more important than that). Also, touch on how the software can save workers time and help them avoid unnecessary stress.
- Talk about the training process. At first, your staff may feel that you’re going to “throw them into the fire.” Explain that they won’t be responsible for learning the system on their own. Instead, talk about the training process and how it will help them better understand the inner workings of the software.
- Be available to answer questions. You’re the person who broke the news about the new system, so you don’t want to run and hide at this point. Instead, make yourself available to answer any and all questions. With this approach, your entire staff will feel better about the decision.
What do you think about this advice? Will your staff feel better about a change to EHR software if you take the steps above?