How to Best Confront EHR Software Trouble
When it comes to EHR software, quality improvement is always on your mind. You are always looking for ways to improve your system, ensuring that you get the most out of it at all times.
At some point, even if you don’t see it coming, you will likely face some type of trouble with your software. This can include everything from a functionality concern to inaccuracies to employee confusion.
If you are facing any problem, no matter what it may be, here are three things you should do:
- Don’t delay. The longer you wait the more harm you can cause. This is particularly true if the trouble is impacting the records, which could then have an affect on patients.
- Continued training. Most times, you will find that the issue has nothing to do with the software itself. Instead, it is related to the people using the system. This is where continued training comes into play. Unless everybody is 100 percent confident in their ability to use the software, some type of follow up training is always necessary.
- Ask questions. Don’t hesitate to consult with your software provider regarding your issues. They will be able to help with anything that is directly related to the software itself, such as a program glitch.
Electronic health records should make your life easier. This approach should be benefiting you, your practice, and your patients. If you face any trouble, regardless of what it may be, don’t hesitate to find a solution.